Our cancellation and returns policy as per detailed in section 7 of our terms and conditions…
7. CANCELLATION & RETURNS
7.1 No order may be cancelled by the Buyer except with the consent in writing of the Company and on the condition that the Buyer will indemnify the Company against any losses resulting from such cancellation.
7.2 Goods made to order cannot be returned for credit.
7.3 If it is agreed that the Goods are to be returned:
7.3.1 The Buyer must obtain from the Company authorisation to return goods before returning the Goods.
7.3.2 The Buyer will be liable for the costs of returning the Goods and any costs of remedying Goods not returned in a saleable condition.
7.3.3 In some circumstances the company reserves the right to request that the buyer covers the cost of the return postage and the company will refund that return cost ontop of the refund monies owed. The company and the buyer will agree to these terms and the buyer will provide the company proof of postage cost.
7.3.4 The Company reserves the right to make a handling and restocking charge of 15% or $20.00 whichever is greater on all Goods returned for credit. If the Goods are being returned under Warranty then no restocking fee will apply.
7.3.5 The Company reserves the right to refuse to refund the initial postage cost if the initial postage cost for the returnable item was sent via any other means that standard reguliar australia post service and charges… ie Courier or Express Australia Post.
7.4. If you received an incorrect item to what you ordered, you may return new, unopened items within 14 days of delivery for exchange to the correct item .. We’ll also pay the return shipping costs if the return is a result of our error.